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tc:resources:cloud_faq:index [2025/08/22 03:32] – administratortc:resources:cloud_faq:index [2025/08/22 10:09] (current) – administrator
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 ===== Content Summary ===== ===== Content Summary =====
  
-[[|How to Get Started]]  [[|Installation Guide of PadAgent]]  [[|User Profile]]  [[|Online Services]]  [[|Billing & Pricing]]  [[|Common Issues About PAD System Cloud]] +[[|如何開始]]  [[|下載並安裝 PadAgent]]  [[|User Profile]]  [[|Online Services]]  [[|Billing & Pricing]]  [[|Common Issues About PAD System Cloud]] 
  
 ==== 如何開始 ==== ==== 如何開始 ====
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 ===== 1. 建立帳戶 ===== ===== 1. 建立帳戶 =====
  
-> 1.1. 您可以按以下連結註冊 PAD System Cloud 帳戶: https://share.padsystem.com/Zh-tw/member/register+> 1.1. 您可以按以下連結註冊 PAD System Cloud 帳戶: https://share.padsystem.com/en/member/register
  
-> 1.2. Fill in your email address and your password of choice. The length of the password must be between 6 to 16 characters.+> 1.2. 輸入電郵地址及個人密碼，密碼長度為 6-16 字符。
  
 > {{tc:resources:cloud_faq:image59.png|image}}  > {{tc:resources:cloud_faq:image59.png|image}} 
  
-===== 2. Activate your account =====+===== 2. 驗證帳戶 =====
  
-> 2.1. Check your email inbox for your activation email. Make sure to check in your Junk/Spam folder too. If you still cannot find it, contact us by e-mail or LiveChat with us live.+> 2.1. 在您的電子郵箱查收帳戶驗證電郵 (有時候電郵可能在濫發郵箱)，如您未有收到電郵，請通知我們。
  
-> 2.2. Follow the email instruction to activate your account. There is an activated link that you should click to activate your account.+> 2.2. 請點擊此電郵中的啟動連結以完成帳戶驗證程序。
  
 {{tc:resources:cloud_faq:image68.png|image}} {{tc:resources:cloud_faq:image68.png|image}}
  
  
-> 2.3. If you do not receive the activation email, you can sign in your account and click the ＂Click here to resend＂ button to receive the activate email again.+> 2.3. 若沒有收到驗證電郵，您可以登入您的帳戶，然後點擊 “點擊這裡重新發送＂按鈕，您將會再次收到郵件。.
  
 > {{tc:resources:cloud_faq:image47.png|image}}  > {{tc:resources:cloud_faq:image47.png|image}} 
  
-===== 3. Download and install PadAgent =====+===== 3. 下載並安裝 PadAgent =====
  
-> 3.1. In order to open and work on pattern/marker files, you first need to download and install the ‘PadAgent’ application.+> 3.1. 在使用平台上的 CAD 工具前，您需要下載並安裝 PadAgent 程式。
  
-> 3.2. After logging into PAD System Cloud, you’ll be able to see a row of icons on the top right corner. Click on the ‘Downloads’ icon (it looks like a cloud with an arrow pointing down).+> 3.2. 登入 PAD System Cloud 後，請點擊右上角 ‘下載’ 按鈕。
  
-> 3.3. Click ‘Download PadAgent’.+> 3.3. 選擇 ‘下載 PadAgent’.
  
-> 3.4. Install the downloaded PadAgent on your computer.+> 3.4. PadAgent 下載後，請務必依照指示完成安裝。
  
 > {{tc:resources:cloud_faq:image86.png|image}}  > {{tc:resources:cloud_faq:image86.png|image}} 
  
-===== 4. Create a Store ===== +===== 4. 新增 Store =====
- +
-> 4.1. Inside your account, you’ll see boxes representing your Stores. Click the first box with a ‘+’ icon to create a new Store. A “Store” operates as a folder for you to store work files.+
  
 +> 4.1. 假如您有很多檔案儲存在 PAD System Cloud 中，您可以依照自身需求，將檔案分類儲存在不同的 Store 中，Store 如同文件夾一樣存放檔案。 點擊帶有‘+’標誌的文件圖像以新增 Store。
 > {{tc:resources:cloud_faq:image46.png|image}}  > {{tc:resources:cloud_faq:image46.png|image}} 
  
-===== 5. Create a Pattern =====+===== 5. 新增 Pattern =====
  
-> 5.1. After PadAgent is installed, you can start creating a pattern now. Inside your Share, you can create/select a Store. Double click on a store to open it. +> 5.1. 在成功安裝 PadAgent 後，您可以線上新增一個全新的 Pattern 檔案或是上傳既有 Pattern 檔案。 
- +> 5.2. 進入您的 Store，請點擊右上角圖像,文件中有十字的按鈕以創建一個全新的pattern檔案。
-> 5.2. Inside the store, you’ll see another row of icons under the top row, click on the ‘Create File’ icon.+
  
 {{tc:resources:cloud_faq:image25.png|image}} {{tc:resources:cloud_faq:image25.png|image}}
  
  
-> 5.3. Select ‘Pattern’, and type in the name of your pattern file.+> 5.3. 選擇 ‘紙樣設計’，然後輸入檔案名稱。
  
 > {{tc:resources:cloud_faq:image15.png|image}} <!– Copying Work on New Pattern File > {{tc:resources:cloud_faq:image15.png|image}} <!– Copying Work on New Pattern File
  
->   - You can also copy work on a new Pattern Design file. First choose a work and click |image6| to copy the work name. 
  
 > .. image :: _static/image33.png :width: 4.4in > .. image :: _static/image33.png :width: 4.4in
- 
->   - For v6, go to the new file and load a copied pattern work. 
  
 > .. image :: _static/image60.png :width: 4.4in > .. image :: _static/image60.png :width: 4.4in
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 > .. image :: _static/image11.png :width: 4.4in > .. image :: _static/image11.png :width: 4.4in
  
->   - For v7, go to the new file. Click “File”, select “Load”, and choose the pattern file from the list. Click “Open”, then your pattern file will be copied to this new file.+>   -  go to the new file. Click “File”, select “Load”, and choose the pattern file from the list. Click “Open”, then your pattern file will be copied to this new file.
  
 > .. image :: _static/image51.png :width: 4.4in –>  > .. image :: _static/image51.png :width: 4.4in –> 
  
-===== 6. Create a Marker =====+===== 6. 新增 Marker =====
  
-> 6.1. After finishing your pattern you might want to create a Marker file from it. Inside your store, click the ‘Create File’ icon.+> 6.1. 進入您的 Store，請點擊右上角 "新增" 按鈕以創建一個全新的 marker 檔案。.
  
-> 6.2. Select ‘Marker’, and type in the name of your marker file.+> 6.2. 選擇 ‘排料設計’，然後輸入檔案名稱。
  
 > {{tc:resources:cloud_faq:image17.png|image}}{{tc:resources:cloud_faq:image53.png|image}} > {{tc:resources:cloud_faq:image17.png|image}}{{tc:resources:cloud_faq:image53.png|image}}
  
-> 6.3. Select your preferred version of Marker. +> 6.3. 選取 Marker 檔案版本。
- +
-> 6.4. For v6, you need to go back to your Store and copy your Pattern file name that you want to use. +
- +
-{{tc:resources:cloud_faq:image33.png|image}} +
- +
- +
-> 6.5. After the marker software opens, you will be asked which Pattern file you want to use. +
- +
-> <!– For v6, paste the copied Pattern file name.+
  
 > .. image :: _static/image36.png :width: 4.4in > .. image :: _static/image36.png :width: 4.4in
  
-> For v7, just simply select the Pattern file from the list.+> 6.4. 打開 Marker 檔案後，您需要從表中選取 Pattern 檔案。
  
 > .. image :: _static/image22.png :width: 4.4in > .. image :: _static/image22.png :width: 4.4in
  
-> Enter the marker information: the quantity, width, and so on, click “OK” to get into the working area, then you can do marker making (manually or use online nesting) and save the work.+> 按需設置排料件數、封度 等資料，點擊 “確定” 即可進入排料界面按需進行排料(手動排料/自動排料) 並儲存。 
  
 > .. image :: _static/image78.png :width: 4.4in –>  > .. image :: _static/image78.png :width: 4.4in –> 
  
-===== 7. Invite people =====+===== 7. 邀請工作夥伴 =====
  
-> 7.1. How to invite my friends and colleagues to my Store?+> 7.1. 如何邀請我的同事或夥伴至我的 Store 中?
  
->> You can invite people to your store by clicking the ‘Invite’ icon inside your Store.+>> 進入您的Store中，請點擊右上角 邀請夥伴。.
  
->> Enter the email of the person you want to invite, and select the role.+>> 輸入所要邀請的夥伴email，PAD System Cloud 將會自動寄出email通知。
  
 {{tc:resources:cloud_faq:image21.png|image}} {{tc:resources:cloud_faq:image21.png|image}}
  
  
-> 7.2. How to manage the access right?+> 7.2. 如何管理存取權限?
  
->> Click “{{tc:resources:cloud_faq:image29.png|image9}}Settings”on the left hand side. It directs you to the “Role Management” section. +>> 按左面的 ” 設置” 按鈕，從而進入 "角色與權限" 介面。
- +
->> Then you can start to add, delete or adjust the right to access your stores.+
  
 +>> 然後您就可以開始新增、刪除或修改存取權限。
 {{tc:resources:cloud_faq:image9.png|image}} {{tc:resources:cloud_faq:image9.png|image}}
  
  
-> 7.3. What is the definition of the access right?+> 7.3. 權限設定中，各個權限的定義是什麼?
  
->> Store Manage: The top right to manage the store, you can enter the store and add/ edit/ delete the work file(s).+>> 管理Store: 最高管理權限，您可以進入所有的stores及編輯所有的檔案。
  
 {{tc:resources:cloud_faq:image4.png|image}} {{tc:resources:cloud_faq:image4.png|image}}
  
  
->> Store Access: You can enter the store.+>> 編輯檔案: 您可以開啟及編輯檔案，但無法刪除檔案。
  
 {{tc:resources:cloud_faq:image63.png|image}} {{tc:resources:cloud_faq:image63.png|image}}
  
  
->> Work Add: You can add work file(s) in the store. +>> 新增檔案: 您可以新增檔案。
 {{tc:resources:cloud_faq:image52.png|image}} {{tc:resources:cloud_faq:image52.png|image}}
  
  
->> Work Edit: You can open and edit the work file(s) but cannot delete the work. +>> 編輯檔案: 您可以開啟及編輯檔案，但無法刪除檔案。
 {{tc:resources:cloud_faq:image56.png|image}} {{tc:resources:cloud_faq:image56.png|image}}
  
  
->> Work Delete: You can delete work file(s) in the store.+>> 刪除檔案: 您可以刪除檔案。
  
 {{tc:resources:cloud_faq:image6.png|image}} {{tc:resources:cloud_faq:image6.png|image}}
  
  
-> 7.4. How can I set up the access right?+> 7.4. 如何為其他人設定存取權限?
  
->> You should set up the access right first on the“Role Management” section.+>> 您應該在 "角色與權限" 介面設定存取權限。
  
 {{tc:resources:cloud_faq:image85.png|image}} {{tc:resources:cloud_faq:image85.png|image}}
  
  
->> After setting the access right, please go to the store you want to invite people. Then click the “invite” icon on the right top. Enter the email and choose the role as you want.+>> 存取權限設定後，請到您想要邀請他人進入的store中。然後點擊右上角的“邀請“按鈕。輸入電子郵件後，選擇存取權限。
  
 {{tc:resources:cloud_faq:image21.png|image}} {{tc:resources:cloud_faq:image21.png|image}}
  
  
->> We will send a notification email to the invited people.+>> 我們會發送郵件給受邀請的人。
  
 {{tc:resources:cloud_faq:image20.png|image}} {{tc:resources:cloud_faq:image20.png|image}}
  
  
-> 7.5. How can I modify the access right name? +> 7.5. 如何修改權限名稱?
 {{tc:resources:cloud_faq:image83.png|image}} {{tc:resources:cloud_faq:image83.png|image}}
  
  
-==== Installation Guide of PadAgent ====+==== PadAgent 安裝指南 ====
  
-===== 1. Mac OSX 10.9 and above =====+===== 1. Mac OSX 10.9 及以上 =====
  
 > 1.1. Press the apple symbol on the left top corner on your computer. > 1.1. Press the apple symbol on the left top corner on your computer.
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-> 1.2. Click “System Preferences”.+> 1.2. 進入 ”系統偏好設定”
  
 {{tc:resources:cloud_faq:image44.png|image}} {{tc:resources:cloud_faq:image44.png|image}}
  
  
-> 1.3. Click “Security & Privacy”.+> 1.3. 選取 ”安全性與隱私”。.
  
 {{tc:resources:cloud_faq:image81.png|image}} {{tc:resources:cloud_faq:image81.png|image}}
  
  
-> 1.4. Enter “General” tab and click the lock symbol {{tc:resources:cloud_faq:image74.png|image13}} at the lower left corner to make changes.+> 1.4. 選擇”一般” 和點選左下角的鎖頭，解開鎖頭，以進行更改.
  
 {{tc:resources:cloud_faq:image80.png|image}} {{tc:resources:cloud_faq:image80.png|image}}
  
  
-> 1.5. Allow apps downloaded from select “Anywhere”.+> 1.5. 在允許下載來源的選項裡，選擇 “任何來源”。
  
 {{tc:resources:cloud_faq:image14.png|image}} {{tc:resources:cloud_faq:image14.png|image}}
  
  
-===== 2. Win 7, Win 10 and above =====+===== 2. Win 7, Win 10 及以上 =====
  
-> 2.1. After downloading, install the downloaded PadAgent on your computer.+> 2.1. 下載 PadAgent 後，將其安裝到您的電腦上。
  
 >> {{tc:resources:cloud_faq:image45.png|image}}{{tc:resources:cloud_faq:image70.png|image}} >> {{tc:resources:cloud_faq:image45.png|image}}{{tc:resources:cloud_faq:image70.png|image}}
  
-> 2.2. If PadAgent is blocked by a firewall, adjust the setting to enable installation.+> 2.2. 如果 PadAgent 被防火牆阻擋，請調整相關設定以允許程式安裝。
  
 {{tc:resources:cloud_faq:image87.png|image}} {{tc:resources:cloud_faq:image87.png|image}}
  
  
-==== User Profile ====+==== 個人檔案 ====
  
-===== Where can I update my profile? =====+===== 我可以從何處更新我的個人資訊？ =====
  
-  - Click {{tc:resources:cloud_faq:image43.png|image17}}icon and select “Profile” which directs you to the profile section. {{tc:resources:cloud_faq:image13.png|image}} +  - 點擊 {{tc:resources:cloud_faq:image43.png|image17}}按鈕並選擇“個人檔案”，從而進入到“個人檔案”介面。  
-  - Edit your profile information and Pad version preference if necessary, and click “Save”. {{tc:resources:cloud_faq:image2.png|image}} +  - 編輯您的個人資訊及 PAD 版本設定，然後按 "儲存"。  
-  - Your email address functions as the account identity, so you may always come to the profile page to check out if you forget your registered email.+  - 您的個人電郵是帳戶 ID，因此若您忘記註冊時用的電郵地址，可以隨時回到“個人檔案”介面查看。 
 +{{tc:resources:cloud_faq:image13.png|image}} 
 +{{tc:resources:cloud_faq:image2.png|image}}
  
-===== How do I change my password? =====+===== 我該如何修改密碼？ =====
  
-  - On the profile section, click “Reset password”. {{tc:resources:cloud_faq:image5.png|image}} +  - 在“個人檔案”介面，點擊“重設密碼”。{{tc:resources:cloud_faq:image5.png|image}} 
-  - Enter your new password and click ＂Save＂, then your password is reset. > {{tc:resources:cloud_faq:image55.png|image}}+  - 輸入您的新密碼並按 "儲存"，這樣密碼成功重設。 {{tc:resources:cloud_faq:image55.png|image}}
  
-===== What can I do if I forgot my password? =====+===== 忘記密碼的時候該怎麼辦? =====
  
-  - Click “Forgot your password” on the login page and it will direct you to the forgot password page. +  - 在登錄頁面選取 "忘記密碼"。 
-  - Enter your email address and click “Continue”. An email will be sent with a temporary password. After receiving this email, please login into your account and change your password soon. {{tc:resources:cloud_faq:image23.png|image}}{{tc:resources:cloud_faq:image61.png|image}}+  - 請到忘記密碼的頁面，輸入您在 PAD System Cloud 註冊的 email，系統將會自動發送臨時密碼給您，請您在收到密碼後，務必盡快登入修改您的密碼。 {{tc:resources:cloud_faq:image23.png|image}}{{tc:resources:cloud_faq:image61.png|image}}
  
-===== How to select PAD version preference? ===== 
  
-  - Currently PAD System Cloud offers V6 and V7. When you open or create a file, PAD System Cloud by default will ask you which version to be used. > {{tc:resources:cloud_faq:image64.png|image}} +===== 線上服務 =====
-  - When you select “V7”, all the saved works will be in V7 format. .. note:: Please note, all V7 formats cannot be opened in V6. +
-  - If you do not wish to choose each time, you may change the PAD version preference under the “Profile” section. {{tc:resources:cloud_faq:image13.png|image}} +
-  - Select your preference under “Pad Version Preference, and click “Save” to confirm your version preference. {{tc:resources:cloud_faq:image32.png|image}}{{tc:resources:cloud_faq:image40.png|image}} +
-  - You need to refresh the “Stores” page for the version preference to take effect (Windows: press F5; Mac: press Cmd+R). Then you will see the file format version on the left hand side of General Information. {{tc:resources:cloud_faq:image26.png|image}}+
  
-==== Online Services ====+===== 客戶支援渠道 =====
  
-===== Customer Support Channels =====+ a. 在線支援
  
-  - <WRAP> +服務時間為：香港時間星期一至星期五，上午九點至下午六點。 
-Live Chat +支援語言目前提供英文與中文。
-Available at Hong Kong time, 9 am to 6 pm, Monday ~ Friday. +
-Support languages are only available in English and Chinese. +
-</WRAP> +
-  - Live Call {{tc:resources:cloud_faq:image66.png|image}} +
-  - Technical Support Email: <support@padsystem.com>+
  
-===== Auto-Nesting =====+ b.技術支援電郵 :  <support@padsystem.com>
  
-How to use online auto-nesting?+===== 自動排料 =====
  
-  - <WRAP> +=== 如何使用線上自動排料的功能? === 
-    * **Open your marker work page and select {{tc:resources:cloud_faq:image67.png|image22}} on the right top and** select “Automatic.”+ 
 +    - 打開需要自動排料的 Marker 檔案， 點擊菜單“服務”→ “自動”  
 {{tc:resources:cloud_faq:image58.png|image}} {{tc:resources:cloud_faq:image58.png|image}}
-</WRAP> 
-  - Select “Regular” or “Sectional” depending on your need. {{tc:resources:cloud_faq:image37.png|image}} 
-  - Click “Pickup” on the queue page to pick up and finish your marker job. {{tc:resources:cloud_faq:image19.png|image}}{{tc:resources:cloud_faq:image34.png|image}} 
  
-===== File Conversion =====+    - 按照您的需求，選擇 ”規則” 或是 “組別”，然後點擊“確定” {{tc:resources:cloud_faq:image37.png|image}}   
 +    - 待排完後，選中 Marker 檔案，點擊“確定”取下排好的 Marker，然後進行保存{{tc:resources:cloud_faq:image19.png|image}}  {{tc:resources:cloud_faq:image34.png|image}}
  
-  - Click inside “Store” to your work list page and click {{tc:resources:cloud_faq:image18.png|image23}} on the right top and select “Upload”. {{tc:resources:cloud_faq:image27.png|image}} +===== 線上檔案格式轉換 ===== 
-  - Select one single file you want to upload. Only one file can be uploaded at one time. Compatible file formats include: .iba .dxf .sty .bas .zip .aama and .mar. +=== 如何上傳檔案? === 
-  - Click inside“Store” to your work list page and click one work file you want to export. Then click the {{tc:resources:cloud_faq:image50.png|image24}} icon on the right top and select the file formats and other information you want to download. Click “OK”. +    - 進入您想要上傳檔案的 Store 裡，點擊右上角的 {{tc:resources:cloud_faq:image18.png|image23}}並選擇 “上傳”。{{tc:resources:cloud_faq:image27.png|image}}  
-  - The function of downloading file(s) is only available for subscribed users, and trial users cannot use this feature yet. {{tc:resources:cloud_faq:image62.png|image}}{{tc:resources:cloud_faq:image35.png|image}} +    - 選擇要上傳的檔案，一次只能上傳一個。兼容檔案格式包括：.IBA .DXF .STY .BAS .ZIP .AAMA 及 .MAR
-  - <WRAP> +
-    * **To download in RUL file format, you need to tick the box “Use Grade** Rule Table”. +
-{{tc:resources:cloud_faq:image38.png|image}} +
-</WRAP>+
  
-==== Billing & Pricing ==== 
  
-  - The subscription price for normal users is USD 45 for each license per month. Once you start the subscription, the system will automatically renew the plan every month. You can cancel your subscription at any time if not needed. +=== 如何下載檔案? === 
-  - To start a new subscription, first you sign in your PAD System Cloud account. Click {{tc:resources:cloud_faq:image54.png|image27}}icon on the top right hand corner, and select “Account”. On the account page, click “Subscribe Now” under “Licenses”. {{tc:resources:cloud_faq:image31.png|image}}{{tc:resources:cloud_faq:image73.png|image}} +    - 進入您想要下載檔案的 Store 裡，選中想要下載的檔案。點擊右上角的 {{tc:resources:cloud_faq:image50.png|image24}}  並點選“下載”，選擇所需的下載格式和資料，然後點擊 “好的” 。   
-  - You can always go to the account page to manage the current subscription, whether adding extra license(s) or cancelling subscription. {{tc:resources:cloud_faq:image72.png|image}} +    - 下載檔案的功能只適用於付費用戶，因此試用用戶目前不能使用此功能。{{tc:resources:cloud_faq:image62.png|image}}{{tc:resources:cloud_faq:image35.png|image}} 
-  - Education users can apply for our education plan, and must follow the steps below in order to be eligible. +    - 如要下載為 RUL 檔案格式，您需要選取 "使用放碼表"。{{tc:resources:cloud_faq:image38.png|image}}
-    - The school needs to be the initiator and prepare a letter of intent on using PAD System Cloud for academic purpose and which courses will be involved. Students applying on an individual basis are not accepted at this stage. +
-    - We will then provide educational agreement and payment terms for your school. +
-    - Once your school is eligible, we will mark your account under student status. The educational subscription price is USD 15 for each license per month.+
  
-==== Common Issues About PAD System Cloud ==== 
  
-===== Question 1: How to save work as a PLT file? =====+==== 付款與帳單 ====
  
-> {{tc:resources:cloud_faq:image49.png|image}}{{tc:resources:cloud_faq:image69.png|image}}{{tc:resources:cloud_faq:image75.png|image}}{{tc:resources:cloud_faq:image42.png|image}}{{tc:resources:cloud_faq:image41.png|image}}{{tc:resources:cloud_faq:image10.png|image}}{{tc:resources:cloud_faq:image24.png|image}}{{tc:resources:cloud_faq:image71.png|image}}{{tc:resources:cloud_faq:image76.png|image}}+  - 普通用戶的費用為一個月 45美元 (以每一個許可證計算)。當您開始付款，系統會定時每個月自動延續計劃並扣帳。如果不需要，您可以隨時取消計劃。 
 +  - 開始新付款時，首先登入您的 PAD System Cloud 帳戶。點擊右上角 {{tc:resources:cloud_faq:image54.png|image27}}按鈕，然後選擇「帳戶」。在「帳戶」介面的「許可證」部份，點擊「現在訂閱」。{{tc:resources:cloud_faq:image31.png|image}}{{tc:resources:cloud_faq:image73.png|image}} 
 +  - 您永遠可以回到「帳戶」介面管理現時的訂閱計劃，增購許可證或者取消計劃。 {{tc:resources:cloud_faq:image72.png|image}} 
 +  - 學校用戶可以申請我們的教育計劃，但必須依照以下流程以符合資格,  
 +     
 +     
 +    - d. 學校用戶可以申請我們的基礎許可証。 基礎許可証的費用為一個月 15美元 (以每一個許可證計算為期一年)。
  
-===== Question 2: What can I do if the message“All licenses are occupied in editing other files, opening as read-only. To edit this file, close other files and reopen it”appears on the work file? =====+==== 關於 PAD System Cloud 常見問題 ==== 
 + 
 +===== 問題一 : 如何輸出PLT檔？ ===== 
 + 
 +> {{tc:resources:cloud_faq:image49.png|image}}{{tc:resources:cloud_faq:image69.png|image}}{{tc:resources:cloud_faq:image75.png|image}}{{tc:resources:cloud_faq:image42.png|image}}{{tc:resources:cloud_faq:image41.png|image}}{{tc:resources:cloud_faq:image10.png|image}}{{tc:resources:cloud_faq:image24.png|image}}{{tc:resources:cloud_faq:image71.png|image}}{{tc:resources:cloud_faq:image76.png|image}}
  
-  - That means there is a locked file (with a “gold lock” icon), you need to unlock or close the current file first before editing other files. Choose the locked work and click the |image35|“Unlock” icon on the top right to unlock the work. {{tc:resources:cloud_faq:image28.png|image}}{{tc:resources:cloud_faq:image3.png|image}} +===== 問題二：如果打開檔案時，看見信息「所有許可證已經用於編輯其他檔案，現開啟為唯讀狀態；要編輯此檔案，需先關閉其他檔案後，重新開啟」，這意味著甚麼？=====
-  - <WRAP> +
-For one license, you can only edit one file at the same time while the other files are open in read-mode. If you hold more licenses, you can edit more files simultaneously. +
-E.g. Two licenses allow you to edit two files at the same time. +
-</WRAP>+
  
-===== Question 3: Why do I need to enter a password when I open the works? =====+  - 這信息代表您有一個鎖定檔案 (附有金鎖標號)，需要先解鎖這個檔案才能繼續編輯其他檔案。選擇右上角出現金鎖的檔案後，點擊右上角的“解鎖”按鈕進行檔案釋放。 {{tc:resources:cloud_faq:image28.png|image}}{{tc:resources:cloud_faq:image3.png|image}} 
 +  - 一個許可證允許您同一時間編輯一個檔案，而用唯讀方式開啟其他檔案。如您擁有更多許可證，就可以同一時間編輯更多檔案。 
 +例子：兩個許可證允許您同一時間編輯兩個檔案。
  
-  - As a security measure, you will need to enter your password when you first login to your account. You will not be asked to enter your password again within the next 24 hours again. 
-  - If you close your browser and re-login to PAD System Cloud, you will be asked to enter a password again. {{tc:resources:cloud_faq:image12.png|image}} 
  
 ===== Question 4: What kinds of file formats can I upload or download? ===== ===== Question 4: What kinds of file formats can I upload or download? =====
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